This policy explains how Vaqora Chemicals (we, us) collects and uses personal data when you visit vaqorachemicals.com, request a quotation, place an order or otherwise contact us. We aim to process only the information we need to do business with you, and to be clear about it. The policy is written with the EU General Data Protection Regulation (GDPR), the UK GDPR and India's Digital Personal Data Protection Act, 2023 (DPDP Act) in mind.
Who is responsible for your data
Vaqora Chemicals, Office No. 407, Business Park, Andheri East, Mumbai, Maharashtra 400069, India, is the data controller (a data fiduciary under the DPDP Act) for the personal data described here. You can contact us about privacy at query@vaqorachemicals.com.
What we collect
- Contact and business details you give us: name, job title, organisation, email address, telephone number, billing and delivery addresses, and tax or import registration numbers.
- Transaction information: quote requests, orders, invoices, payment records and shipping information.
- Compliance information: end-use statements and licence details where export-control or controlled-substance rules require them.
- Correspondence: emails, messages and notes of calls.
- Technical data: IP address, browser type, pages visited and similar information collected through server logs and cookies.
We do not intentionally collect sensitive categories of personal data, and our services are intended for business users, not children.
How and why we use it
| Purpose | Legal basis (GDPR) |
|---|---|
| Responding to enquiries and preparing quotations | Steps taken at your request before a contract |
| Processing orders, payments and shipments | Performance of a contract |
| Tax, customs, export-control and accounting records | Legal obligation |
| Operating and securing the website, preventing fraud | Legitimate interests |
| Sending product or service updates to business contacts | Legitimate interests or consent, with an opt-out in every message |
| Non-essential analytics cookies | Consent |
Under the DPDP Act, we process personal data for the specified purpose for which you provide it, or for legitimate uses permitted by the Act, such as fulfilling a transaction you requested or complying with law. Where we rely on consent, you may withdraw it at any time, and withdrawal does not affect processing already carried out.
Who we share it with
We share personal data only as needed with: logistics providers, freight forwarders and customs brokers. Banks and payment processors. Manufacturers or testing laboratories, limited to what they need to fulfil your order. IT, hosting and email service providers acting on our instructions. And government or regulatory authorities where the law requires it. We do not sell personal data.
International transfers
We are based in India and serve customers worldwide, so your data will be processed in India and may be transferred to the countries through which your shipment travels. Where the GDPR or UK GDPR applies, we use appropriate safeguards, such as standard contractual clauses, for transfers out of the EEA or UK. Transfers from India are made in line with any restrictions notified under the DPDP Act.
How long we keep it
We keep transaction and shipping records for as long as tax, customs and commercial law requires, which is typically eight years from the end of the relevant financial year. Enquiries that do not lead to an order are generally deleted or anonymised within three years. Server logs are retained for a shorter period for security purposes.
Your rights
Depending on the law that applies to you, you may have the right to:
- access the personal data we hold about you and obtain a summary of how it is processed
- correct, complete or update inaccurate data
- request erasure, where we are not required to keep it
- restrict or object to certain processing, including direct marketing
- data portability, for data you provided to us under contract or consent
- withdraw consent at any time
- nominate another person to exercise your rights in the event of death or incapacity, under the DPDP Act
- complain to a supervisory authority, or to the Data Protection Board of India
To exercise these rights, email query@vaqorachemicals.com. We will respond within the time limits set by the applicable law and may need to verify your identity first. Grievances under the DPDP Act can be sent to the same address and will be acknowledged and addressed promptly.
Cookies
Our website uses strictly necessary cookies to run the quote basket and keep the site secure. Analytics cookies, if used, are set only with your consent, and you can change your choice at any time through the cookie settings link.
Security
We use encryption in transit, access controls and reputable service providers to protect personal data. No system is perfectly secure, and we will notify affected individuals and authorities of personal data breaches where the law requires it.
Changes to this policy
We may update this policy as our services or the law change. The current version is always published on this page, and significant changes will be highlighted.