This policy summarises how we dispatch orders. The specific terms for any order are those stated on its quotation and proforma invoice.
Dispatch times
Items shown as in stock are normally dispatched within 3 to 7 working days of cleared payment. Items sourced to order, bulk quantities and custom synthesis have the lead time given in the quotation. If a lead time changes after you order, we will tell you promptly and agree a way forward.
Shipping methods and terms
- International express courier for samples and small non-hazardous or excepted-quantity parcels
- Air freight for larger or regulated air-eligible consignments
- Sea freight (LCL or FCL) for bulk orders
- Domestic road transport within India
We quote under Incoterms 2020, usually EXW, FOB, CFR, CIF or DAP. The chosen Incoterm determines who pays freight and insurance and where risk passes.
Dangerous goods
Regulated products are classified, packed, marked and documented according to the IMDG Code, IATA Dangerous Goods Regulations or applicable road rules. Some products cannot travel by courier or by passenger aircraft, which may affect cost and transit time. We will advise at the quotation stage.
Tracking
On dispatch we send the tracking number, air waybill or bill of lading details, and copies of the shipping documents.
Duties, taxes and import permits
Unless the quotation states otherwise, import duties, taxes, clearance fees and any import permits at destination are the buyer's responsibility. Please check local requirements before ordering, particularly for controlled or restricted substances.
Delays
Transit times are estimates. We are not responsible for delays caused by carriers, customs inspections or regulatory holds, but we will help you resolve them.
Damaged or missing goods
Please inspect shipments on arrival, note any visible damage on the carrier's delivery receipt, photograph it, and inform us within 7 days at query@vaqorachemicals.com with your order and lot numbers.